Computer Playing Up? We'll Sort It Out.

It depends on what’s wrong. We’ll diagnose the problem first and give you a fixed quote before doing any work. No surprises. If parts are needed, we’ll tell you exactly what they cost. Diagnosis is £45, which is waived if you go ahead with a repair over £100.

Yes, we offer home visits across South East London. For some repairs it’s easier if we take the device away, but for software issues, setup, and troubleshooting we can usually sort it at your place. On-site support is £85 per hour, with no travel fee for SE9, BR1, and DA14 postcodes.

Most software fixes and simple hardware repairs are done same-day or next-day. Screen replacements and parts that need ordering might take 2-3 days. We’ll give you a realistic timeframe upfront.

We always try to preserve your data. For most repairs and troubleshooting, your files stay exactly where they are. If there’s any risk of data loss (like a failing hard drive), we’ll tell you before we start and discuss backup options.

Not necessarily. Sometimes an older computer just needs an SSD and a bit more RAM to feel like new again — and that’s much cheaper than buying new. We’ll be honest: if it’s not worth repairing, we’ll tell you and help you find a good replacement.

Yes, we work on both Windows PCs and Apple Macs. Some Mac repairs (especially newer models) have limitations due to Apple’s design choices, but we’ll let you know what’s possible before you commit to anything.

For our Level 1 data recovery service (£145), we operate a “No Data, No Fee” policy. If we can’t recover your files using software-based methods, you don’t pay. For more complex recovery involving physical drive damage, we can refer you to specialist labs.